Frequently Asked Questions

Product Questions

What size radiator do I need?

Use our BTU Calculator to find the perfect size for your room. Simply enter your room dimensions and we'll calculate the required BTU output.

What's the difference between electric and dual fuel towel rails?

• Electric: Runs on electricity only, can be used year-round
• Dual Fuel: Connects to central heating OR electric (via heating element)

Are your towel rails pre-filled?

Yes! Our electric towel rails come pre-filled and sealed, ready to plug in and use.

Installation Questions

Can I install a towel rail myself?

Electric towel rails are DIY-friendly - simply mount on the wall and plug in. We recommend a qualified electrician for hard-wired installations.

Do you provide installation instructions?

Yes, all products come with detailed installation instructions. We also have installation guides on our website.

Order & Delivery Questions

How long does delivery take?

Standard delivery is 3-5 working days. Express and next-day options are available. See our delivery information page.

Can I track my order?

Yes! Once dispatched, you'll receive a tracking number via email.

Do you deliver to Scotland, Wales, and Northern Ireland?

Yes, we deliver to all UK addresses.

Payment & Security

What payment methods do you accept?

• Credit & Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Apple Pay & Google Pay
• Klarna (Pay in 3)

Is it safe to shop on your website?

Yes, our website uses SSL encryption and secure payment gateways to protect your information.

Returns & Warranty

What is your returns policy?

30-day money-back guarantee on all items. See our returns policy.

Do your products come with a warranty?

Yes, all our products come with a manufacturer's warranty. Details vary by product - check individual product pages.

Still Have Questions?

Contact us - we're here to help!